Return & Refund Policy

Thanks for shopping at West Bend Dyno Tuning. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase.

All parts to be returned must be in their original condition and packaging. West Bend Dyno Tuning is not responsible for installation errors or damage due to improper installation or abuse. Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. Labor charges by a Non-West Bend Dyno Tuning facility are not covered. It is the installer’s responsibility to verify correctness of all parts prior to installation. Shipping charges are not refundable. All return orders will be charged a 20% Restocking Fee.

All defects in workmanship done by West Bend Dyno Tuning may be returned for repair, replacement or credit. All repair work will be performed by West Bend Dyno Tuning. Any unauthorized work done will void any warranty, repair, replacement, or credit that would normally be covered and will render the item as non-returnable.

Non-Returnable Parts: Special-Order Parts, Installed Parts, Painted Parts, and Custom Made Parts cannot be returned for credit for any reason. Electrical parts are not returnable for credit if plugged in or unsealed for any reason. Installed parts and electrical parts are only covered against manufacturer defects and are subject to a warranty exchange only, at the manufacturer’s discretion. Labor charges by non-West Bend Dyno Tuning facility are not covered.

When ordering parts and accessories for vehicles still under the manufacturer’s warranty, it is the vehicle owners responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. West Bend Dyno Tuning cannot accept return requests for parts due to vehicle warranty issues.

Warranty Parts: Most parts are warranted by the manufacturer, usually for 90 days from the date of purchase, unless specified otherwise. Parts used for racing or competition carry a manufacturer’s defect warranty only. They are not warranted for breakage or wear under any circumstance. If you are returning electrical parts for warranty consideration please email customer service, as some manufacturers require the parts be sent directly back to the manufacturer. West Bend Dyno Tuning reserves the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer’s instructions, subjected to improper handling, packaging, or shipping by the customer. Labor charges by non-West Bend Dyno Tuning facility are not covered.

Damaged or Missing Parts: In the event your order is damaged or items are missing it must be reported within seven days to 262-692-9035 EXT-110. Claims must be reported by invoice number and part number. Damaged or missing items will be claimed through the applicable shipping company. The customer will be refunded for any damaged or missing parts upon receipt of claim payment from the shipping company. The claim process usually takes 2 to 3 weeks.

All items must have an RMA number to be returned. No returns will be accepted without an RMA number. Please call 262-692-9035 EXT 110 or email techinfo@westbenddyno.com to obtain your RMA number. No COD or Freight collect returns will be accepted. All return orders will be charged a 20% restocking fee.

Refunds for returns normally process and credit within 10 days from the date we receive your return at the warehouse. Once the return has been approved and processed, the refund will be credited to the credit card or PayPal account that you used to buy the merchandise. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 17 days, please call us at 262-692-9035 EXT-110 or email techinfo@westbenddyno.com and we will respond to you immediately. Shipping charges are not refundable. All return orders will be charged a 20% restocking fee.

All information listed is subject to change without notice.